We want to make sure that our customers always enjoy their experience when they bet with Canaries Lotto. Gambling can be great fun, as long as you stay in control. We take the issue of responsible gambling very seriously and provide a range of options to help you to gamble sensibly.
Customers can control the amount of money they are able to deposit into their account each day, week or month. These amounts may be revised downwards at any time but any request to increase a limit or change the time period will only be implemented 24 hours after the request. Our customer service team will be happy to provide any further information required but are unable to override limits set by customers.
If you wish to take a short break from gambling, you can request a Time Out for any period from 24 hours up to 6 weeks. During this period your account will be closed and will only be automatically unlocked after the selected period has expired. Your current bets and subscription will still be active.
Whilst most customers are able to enjoy their gambling, Lotto Network recognises that for a very small number of customers gambling ceases to be fun. For those customers who wish to restrict their gambling, Lotto Network provides a self-exclusion facility. A self-exclusion enables you to close your account for a minimum of 6 months and up to 5 years. During the self-exclusion period, no access to the account will be permitted and you will be removed from all marketing communications. The self-exclusion will end only after the chosen period of time has elapsed and you actively request access to your account again. You can self-exclude by selecting the appropriate option in the Bet Responsibly area within your Player Account or by contacting our Customer Services team.
Access to customer history
Customers can easily access a full history of transactions including their withdrawals and deposits. Once logged in, a customer's balance is always available at the top of the screen in the My Account area.
All our customer service staff receive awareness training on problem gambling issues. Our staff members are trained in their responsibilities regarding problem gambling and are able to inform problem gamblers where they can get further help should it be required.
Whilst the majority of people do gamble within their means, for some gambling can become a problem. Lotto Network advises all customers to follow these guidelines:
- Please try and establish a budget, identifying how much you are comfortable to wager, before you commence gambling.
- Gambling is not advised if it interferes with your daily responsibilities.
- Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance
- Gambling is not advised if your primary aim is solve debt or other financial problems.
If you feel you may have a problem with your gambling, ask yourself the following questions:
- Do you stay away from work or college to gamble?
- Do you gamble to escape from a boring or unhappy life?
- When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
- Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
- Have you ever lied to cover up the amount of money or time you have gambled?
- Have others ever criticised your gambling?
- Have you lied, stolen or borrowed just to get money to gamble or pay gambling debts?
- Are you reluctant to spend 'gambling money' on anything else?
- Have you lost interest in your family, friends or interests?
- After losing, do you feel you must try and win back your losses as soon as possible?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you feel depressed or even suicidal because of your gambling?
The more you answer 'yes' to these questions, the more likely you are to have a serious gambling problem. If you want to talk to someone about your gambling you can contact our Customer Service team or any of the following organisations:
GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. UK Based Helpline: 0808 8020 133 (24 hours 7 days a week) Website: www.gamcare.org.uk
Gamblers Anonymous is an organisation set up by people with firsthand experience of gambling problems. It provides online help and local meetings for anyone who is concerned about their gambling. Website: www.gamblersanonymous.org.uk
Gamble Aware is an information service offering free advice about how gambling works, how to recognise a problem and what to do about it. Website: www.gambleaware.co.uk
Gambling Therapy is a free online service, available in multiple languages, for those who feel they are adversely affected by their gambling. Website: www.gamblingtherapy.org.
Additionally you may wish to download the FREE Gambling Therapy App available for Android and Apple devices:
If you do feel your gambling is getting out of control and want to stop visiting gambling websites, we recommend using blocking software such as that offered by "Betfilter" or "GamBlock". For more information please visit www.betfilter.com and www.gamblock.com
In the United Kingdom it is illegal for anyone who is under the age of 18 to gamble. Lotto Network reserves the right to request proof of age (e.g. by random credit card checks) from any customer and suspend any accounts until this is provided.
We carry out electronic age verification checks on our customers. Where these checks are unable to verify that a customer is 18 or over, Lotto Network reserves the right to ask for proof of age. Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided.
Please note: the legal gambling age varies according to country. It is your responsibility to follow the laws of the country or jurisdiction you are in.
If you share your computer with persons under the age of 18 we also recommend that that you put in place filtering software. Software such as RG Manager www.rgmanager.com can be freely used to block access to online gambling when required.
We take our responsibilities as a gaming company seriously and support the work of organisations (such as The Responsible Gambling Trust www.responsiblegamblingtrust.org.uk) tackling some of the wider social effects of problem gambling.